Privacy Policy
This Privacy Policy governs the process in which JSK Retail Group Pty Ltd Trading as POWERGRID SOLAR (ABN 55647993646), will handle (collect, use, disclose, and maintains) personal information by the National Privacy Principles under the Australian Privacy Act 1988 (Privacy law).
We may collect your personal information in different ways, including when you visit our website, register on it, fill out a form, and in other activities, we make available on the website.
You may be asked for your email address, name, contact number. We will collect your personal information if you submit such information to us. We may collect non-personal information about you whenever you interact with our site including your browser name, type of computer, and other related technical information such as your internet service provider and your operating system.
Our website may use “cookies” to enhance your experience. You can choose your web browser to refuse cookies or to alert you when cookies are being sent.
POWERGRID SOLAR may use your personal information for the following purposes:
- We may use your information to understand how you use the resources and services provided on our website.
- The information you provide helps us to respond to your customer service requests and to support your needs.
- We may use your feedback to improve our services and products that will help us to improve our website.
- We may use your email address to send you updates and information pertaining to your order. You will always have the choice to opt-out of such email by ‘unsubscribing’ to them.
We have appropriate data collection, processing, and storage practices and some other security measures to protect against alteration, disclosure, destruction, or unauthorized access of your personal information, such as transaction information, username, password on our website.
We may share your non-personal information with our suppliers or business partners. We may use third-party service providers to help us operate our website and the business activities on our behalfs, such as sending out surveys or newsletters.
When you visit the https://powergridsolar.com.au/ website, third parties may place cookies on your browser for advertising purposes.
If you choose to provide us your details using the “Get In Touch” form, we will collect the information that you provide using that form, including your name, email, and phone number.
You can fill this form – to get a call from our experienced team, whether you are interested in solar electricity, to know the details about the roof space where such a system would be installed, what type of requirements including certain features or minimum power output you should have concerning the system.
We may use your information to understand how you and other users use the resources and services provided on our website. We may use your valuable feedback to improve our services, products, and our website.
The information you provide helps us to support your needs and respond to your customer requests more efficiently. We may store the information that you provide us on servers hosted overseas in an encrypted form that means no one can reach it directly or indirectly. If you provide us a review of our product or service you receive from one of our team members, we may store that review and can post it to our website publically.
You can access your information by making a request to us through email and we will provide you with the information you have requested.
The information will give you only when we make sure that you are the actual person to whom the information relates. In some cases, we may ask to pay a reasonable fee to cover the cost of providing access if any.
If you want to update any personal information which we hold about you or if you have any other concern about how we are handling your personal information, you can contact us. We will try our best to resolve your concerns.
If you want to delete your personal information, you can contact us and we will try to take reasonable steps to delete it unless we need to keep it for internal risk management, auditing, or legal reasons.
We do not trade, rent, or sell your personal information to others. If you have any queries related to our privacy policy, or if you want to inquire about it, feel free to contact us via email: info@powergridsolar.com.au or by phone: 1300865192.
We may make changes to this policy from time to time without notice. Any changes will be reflected on this page.
This policy was last updated on March 2021.
