Term & Conditions

We agree to sell, and you agree to purchase, the System on the terms of this agreement.

2.1 Payment of the Deposit

• You must pay us the Deposit at the same time as you accept our offer set out in the Quote.

2.2 Payment of the Balance:

• You must pay us the Balance at the same time as we deliver the System to the Premises.
• Title in the System passes to you on payment of the Balance, provided you have already paid the Deposit and all other amounts you owe us.

2.3 Payment methods:

• Payments under this agreement can be made by bank cheque, money order, cash, debit card, credit card, or direct deposit.

2.4 When payment is taken to be made:

• You will be taken to have made the payment on the date on which we receive your payment as cleared funds in our bank account.

3.1 If you have paid us the payment under this agreement, but the agreement ends for any of the reasons before we install the system at your premises, then when the agreement ends we will promptly refund all the payment you have done. If we have not delivered and installed the System at the Premises within 4 weeks after the original Target Date, and you choose to end the agreement, if we give you notice of a price increase, and you choose to end the agreement rather than accept the price increase, or Grid Connection Approval is refused.

If any of the equipment quoted is unattainable and you do not agree to equipment of a similar quality to be substituted.

4.1 We (if we install the System) or our contractor (if we procure a contractor to install the System) must:

be a CEC-Accredited Installer, and install the System in accordance with the Clean Energy Council Design and Install Guidelines and all other requirements applicable to CEC Accredited Installers.

4.2 After installation of the System, we will give you any certificate or similar document regarding the electrical safety of the System which is required by law.

4.3 We will take every reasonable precaution in installing the System at the Premises. However, we will not be liable in respect of:

• the structural integrity of the roof,
• the roof’s ability to carry the weight of the System,
• any effect installation of the System has on any roof manufacturer’s warranty, or
• any damage to the roof or Premises which is not due to our negligence or breach of this. agreement.

5.1 Subject to clause 5.2, we can increase the price of the System or any part of it, the installation of the System, or any other item specified in the Quote, to cover any new or increased cost in selling and installing the System under this agreement.

5.2 We can only increase prices under clause

• if it is reasonable to do so, we are not prohibited by law from doing so and we give you written notice of the increase at least one week before the Target Date set out in the Quote, or if we have notified you of a new Target Date.

5.3 If we give you notice of a price increase and you prefer to end this agreement rather than accept the price increase, you can end the agreement in accordance with clause 5.4 and, if you do, we will give you any refund required.

5.4 You can end this agreement under clause 5.3 by:

calling us on our telephone number as set out in the Quote, or giving us written notice of this, by post or email, before the Target Date set out in the Quote, or if we have notified you of a new Target Date.

5.5 If we send you a notice of a price increase and you do not end this agreement under clause 5.3 by the relevant date, you will be taken to have agreed to the price increase.

6.1 Ownership of the goods will pass to you only upon payment in full of the purchase price for the goods and any other amounts due and owing to POWERGRID SOLAR under this contract. Risk in the good will pass to you when that goods are delivered and /or Installed at the premises and you hereby agree to and indemnify POWERGRID SOLAR against all loss and damage it suffers as a consequence of any and all losses consequent upon such delivery and installation. The goods remain POWERGRID SOLAR Property until the purchase price is paid in full, until you pay the full purchase, you will be the custodian of the goods. The following points must also be adhered to:

6.2 You must keep the goods in your possession.

6.3 You must keep the condition of the goods and protect them from any damage.

6.4 The goods must be kept in a location appropriate to the nature of the goods, separately and marked so that the goods are Cleary and easily identifiable as the POWERGRID SOLAR Property.

6.5 If you change the location of the goods, POWERGRID must be informed immediately.

6.6 If there is selling off any goods while they remain the property of the POWERGRID SOLAR, the process from the sale are owned to POWERGRID SOLAR and must be paid to POWERGRID SOLAR immediately.

6.7 If you do not pay POWERGRID SOLAR the purchase price of the goods by the due date, POWERGRID SOLAR may require you to deliver the goods back to them. The cost of delivering the goods back must be borne by you.

6.8 48 hours notice will be given by POWERGRID SOLAR to you for the return of goods. If you do not return the goods within 48hours, you must allow POWERGRID SOLAR to enter your premises to take possession of the goods.

7.1 If you:

Fail to pay any amount when due then we may suspend our performance of this agreement with immediate effect and will give you a notice asking you to make the required payment or perform the required obligation.

7.2 If you fail to make the required payment or perform the required obligation within one week after the date of our notice, then we may end this agreement immediately by notice to you.

7.3 You must pay us any costs we incur as a result of ending the agreement, and any costs we have already incurred in respect of the delivery or installation of the System.

8.1.1 Grid Connection Approval

• We will apply for Grid Connection Approval on your behalf. In doing this, we will make the application as soon as possible, keep you updated on the progress of the application, respond, within a reasonable timeframe, to any information or other requests from the distributor, and promptly give you notice of the outcome of the application.
• Your purchase of the System is subject to Grid Connection Approval being granted.
• If Grid Connection Approval is refused, then this agreement will end and we will give you any refund required under this agreement.

8.1.2 Other approvals

• You are responsible for applying for and obtaining any other approvals, permits, or consents required in respect of the installation of the System at the Premises.
• You must apply for these approvals, permits, and consents as soon as possible.
• The sale and installation of the System, and your and our other obligations under this agreement, are not dependent on and will not be affected by whether and when you obtain these approvals, permits, and consents.

8.2 Site Inspection

• The customer expressly warrants that the premises are suitable for the installation of the goods. POWERGRID SOLAR may conduct a site inspection of the premises on the installation day or prior in order to confirm, OHS standard, Installation Charges, and site accessibility and in that regard.
• Our inspection does not relieve your reasonability to ensure that your repressions about suitability are correct.

9.1 Payment Plans

• Finance Options Are Available Through Independent 3rd Parties. The Customer Will  require to enter into a separate loan contract with finance approval under standard lending credit assessment criteria. POWERGRID SOLAR is not a party to the loan contract and bears no ability for any assessment Outcomes. The Price Quoted by POWERGRID SOLAR is not applicable if you require finance. A minimum deposit of 10% is payable when ordering your solar system.
• If you fail to pay any amount that is due and payable under this Contract, POWERGRID SOLAR reserves the right to charge interest on any overdue payment due under POWERGRID SOLAR’s agreement with the Customer at a rate of 15% per annum calculated on a daily basis. You also agree to pay POWERGRID SOLAR any Costs associated with recovery of the unpaid amount (including, but without limitation, legal costs.)
• This Agreement is subject to a cooling-off period of 10 days which is offered. During the cooling-off period, the Customer may give notice to the Seller of rescission of this agreement. That notice must be in writing and delivered to the seller, either in person or by pre-paid post addressed to the Seller. Within the 10 days cooling-off period the client is entitled to the refund of their full deposit with no charges. Cancellation of any order after the cooling-off period, the buyer cannot claim a refund of any paid amount to POWERGRID SOLAR as a deposit. Moreover, any fee charged by energy suppliers for approval of your solar system will not be refunded to you.

9.2 Installation Charges

• You authorized POWERGRID SOLAR ( and its employees, agents, or contractors) to Install the goods which you have selected, at the premises. You warrant that you are the owner of the premises and agree to produce any evidence of ownership upon request by POWERGRID SOLAR. You must ensure that POWERGRID SOLAR and its employee, agents, and contractor have sufficient access to the premises, at whatever times it or they may reasonably require, in order to install the goods which you have selected. You agree to execute whatever document we may require, And to take whatever other action we may require, in order to permit the installation of the solar goods or goods you have selected and, in the case of solar electricity goods, the connection of these goods to the electricity grid.
• We ensure that the goods are installed by competent, trained, registered, accredited, and insured installers. Presence of asbestos constitutes immediate cancellation. You acknowledge that we may determine that additional installation charge may be applicable if, because of the special nature of the premise, the physical installation of the goods present us with complexities or any changes that may occurred at the premises since the site inspection that in our sole and absolute discretion increase the installation cost. This includes but is not limited to, terracotta tiling, electricity meter box, and engineering issues. If we determine that relevant charges may be applicable we will advise you of the amended Payment amount that includes the Relevant charge by notice in writing, and you may either proceed to confirm acceptance of the amended Amount, or you may cancel the agreement.

10.1 You authorized POWERGRID SOLAR (and Its contractor, employee, and installer )to have access to the property at times it responsibly require. This access may include but is not limited to, site inspection, the signing of required paperwork, the delivery and installation of the PV solar system, connection of the grid, and one single subsequent inspection.

10.2 You understand that if you (or another authorized person ) are not present at the time of installation & if it’s not able to go ahead then a fee of $200.00 ( SPS inclusive ) will Be Charged and your new Installation date will be move to the end of the list, POWERGRID SOLAR reserve the right to consider extenuating circumstances. If you are not the owner of the premises: you represent that you have obtained the consent of the owner or any agent of the owner of the premises for us to carry out all work and supply product, you agree that you are liable to pay for the product even though you are not the owner, and you agree to indemnify us against all loss, costs or damage that we suffer or which is claimed agree to indemnify us against us or our contractor due to any breach of this clause by you.

10.3 POWERGRID SOLAR may need to change the customer’s installation date in the following circumstance

• Where there is a shortage of stock availability.
• Where there is a shortage of installer availability.
• Where there is inclement weather.
• Where unpredicted situations arise in customers property and if require additional equipment to install the system.

11.1 Site-Specific Performance Estimate

• We have calculated the Site-Specific Performance Estimate for the System and your Premises in accordance with the CEC System Design Guidelines.

11.2 STC Incentive

• We have calculated the STC Incentive based on the maximum quantity of STCs that can be created in respect of the System under law, taking into account the Site-Specific Performance Estimate, and the monetary value of that quantity of STCs, and deducted the STC Incentive from the System Price.

11.3 Assignment of STCs to us

• You hereby assign to us all of your existing and future rights, title, and interest in and to all STCs created or able to be created in respect of the System.
• You must do anything we reasonably request of you for the purpose of perfecting, confirming, or evidencing this assignment, including providing information and executing documents.
• You warrant to us when you accept the offer set out in the Quote and again on the installation of the System, that you have not previously created, or assigned the right to create, any STCs in respect of the System or any other solar photovoltaic generating unit at the Premises.

11.4 Charging you the STC Incentive

If you do anything that: obstructs or avoids the assignment under clause 11.3, reduces the maximum quantity of STCs that can be created in respect of the System, or renders the System ineligible for the creation of STCs, then we can increase the Total Price by the amount of the STC Incentive, and you must pay us the STC Incentive within 10 Business Days of us invoicing you for it.

11.5 Clause 5 does not apply to any increase of the Total Price increases under clause 11.4, and you cannot end the agreement as a result of a price increase, or refuse to accept it.

12.1 The Customer engages POWERGRID SOLAR to install a solar system and the Customer hereby agrees to pay POWERGRID SOLAR or this installation of a solar system according to the Payment Policy section of this agreement.

12.2 The Customer who signs down below hereby agrees to the terms and conditions of this agreement.

12.3 The Customer agrees upon signing this agreement to pay POWERGRID SOLAR a deposit of a sum agreed on the day of signing this agreement. Failure to pay the deposit will render this agreement to be void unless authorized persons In POWERGRID SOLAR consider otherwise. The amounts of deposit and outstanding balance are clearly stated In the Payment Policy section.

12.4 The Customer agrees to pay POWERGRID SOLAR the balance as set out in the Payment Policy section on the date of completion of the solar system. The solar system will remain the property of POWERGRID SOLAR unless it is paid for in full. POWERGRID SOLAR reserves the right to remove, solar panels, inverters, and other parts installed if the payment is failed to be received in the prescribed time frame.

12.5 The Customer by signing this agreement agrees that POWERGRID SOLAR may vary the use of solar system components as POWERGRID SOLAR find a fit and reasonable, including, but not limited to, in situations which the prescribed components are discontinued or out of stock without an estimated and/or suitable date of arrival from suppliers.

12.6 POWERGRID SOLAR reserves the right to immediately terminate this agreement upon giving written notice to the Customer at least three (3) days before the date of installation. If this agreement is terminated by POWERGRID SOLAR, the Customer will be indemnified of any payments that have been made for the POWERGRID SOLAR system.

12.7 You acknowledge & agree that we have explained the terms of this agreement to you.

The product warranties are outlined in the respective Product Specifications brochure available from POWERGRID SOLAR. The installation warranty is available for 1 Year from the date of installation. POWERGRID SOLAR advises that they know of no changes to the Product Warranties or Installation Warranty as of the date of signing this document and You agree to accept as notice of any change amendment or addition, the publication by POWERGRID SOLAR on its website of any amendment, addition or alterations from time to time, which may be notified by the manufacturer or supplier of the Goods. The warranties will not apply to any Goods, as excluded in the warranties or that have been subjected to;

• Tampering, misuse, abuse, neglect or accident,
• Alteration, improper alteration or reinstallation by You or any other person,
• Non-observance with use and maintenance instructions,
• Repair, modification or repositioning by anyone other than a service technician approved by Us in writing,
• Power failure, power surge, lightning, flood, fire, accidental breakage or other events outside of Our control,
• The type or the serial number of any part of the Goods being altered, removed or made illegible.

All amounts specified in the Quote are inclusive of GST.

15.1 If you have a complaint relating to the System, its installation, or this agreement generally, you can make a complaint to us by:

calling us on our telephone number as set out in the Quote; or giving us written notice of this, by post or email.

15.2 We will handle your complaint in accordance with our standard complaints procedures. If we have volunteered to be bound by the CEC Solar Retailer Code of Conduct, then these procedures will comply with that Code, and with the Australian Standard on Complaints Handling AS ISO 10002-2006.

If you are still not satisfied
15.3 If you are not satisfied with the outcome of your complaint, you can refer the complaint to the relevant Fair Trading or Consumer Affairs office in your state or territory, as follows:

ACT: Office of Regulatory Services: Phone: (02) 6207 3000

NSW: Fair Trading Phone: 13 32 20

NT: Consumer Affairs -Phone: 1800 019 319

Qld: Office of Fair Trading- Phone: 13 74 68

SA: Consumer and Business Services – Phone: 13 18 82

Tas: Consumer Affairs and Fair Trading- Phone: 1300 654 499

Vic: Consumer Affairs- Phone: 1300 558 181

WA: Consumer Protection- Phone: 1300 304 054

16.1.1 We will comply with all relevant privacy legislation in relation to your personal information.

16.1.2 If you have any questions in relation to privacy, you can contact us by:

• calling us on our telephone number as set out in the Quote, or
• giving us written notice of this, by post or email.

16.2 Termination

16.2.1 POWERGRID SOLAR may terminate this contract in the event that you fail to comply with any term of this Contract or any of the Contract Documents. If this Contract is terminated before POWERGRID SOLAR has received payment in full of the Purchase Price for the Goods, then POWERGRID SOLAR will be entitled to:

• remove the Goods from the Premises or from any other place that you have relocated them to, or authorized them to be relocated to.
• enter onto the Premises or any property where the Goods have been relocated for the purposes stated above.
• Undertake any works necessary to remove the Goods.

The Buyer acknowledges that the goods received will be reasonably fit for purpose as per the manufacturer’s specifications and the Consumer Goods Act. Installation of the goods will be to the standard of the relevant Electrical installations standard. The Buyer acknowledges that, unless otherwise agreed in writing, all intellectual property rights attached to the Goods or Services are and will remain the property of the Seller (or its supplier, where such rights are owned by that supplier). The Customer affirms they have read, understood and agree to these terms and conditions. The Customer affirms that all information provided to POWERGRID SOLAR, is true and accurate. Any false or incorrect information provided to POWERGRID SOLAR, which leads to any losses or damages, may be indemnified at the customer’s expense. The Customer acknowledges that system performance fluctuates with varying environmental conditions, and system performance is affected by shading caused by nearby structures or objects. The Customer acknowledges that the calculated System power generation is an approximation. The performance of the Solar System is subject to a number of variable factors including but not limited to the number of hours of sunlight, cloud cover and weather patterns, the location of the Solar System, and the location of surrounding structures and flora. POWERGRID SOLAR will use its best endeavours to install the Solar System in a position that is likely to maximise its performance. POWERGRID SOLAR does not guarantee the performance of any Solar System and accepts no responsibility if the performance is lower than anticipated. This does not affect or diminish the manufacturers’ warranties in relation to the Solar System and its components. Terms and Conditions are subject to change and for further Terms and Conditions please visit https://powergridsolar.com.au. It is recommended on having the solar system inspected and maintained by an accredited solar electrician every 2 years.